Refunds

Full refund within 14 days if you haven't downloaded a letter.

Email hello@councilfinecheck.co.uk from the address you paid with, or include your Stripe receipt. Refunds go back to the card you paid with; banks usually take 5 to 10 working days to show them.

After you download

Letters are digital content. Before your first download you tick a box agreeing that you want the letter immediately and that you lose your right to cancel once you download it (Consumer Contracts Regulations 2013). After that we cannot offer a change-of-mind refund. If a letter is faulty, tell us and we will fix it or refund you.

A refunded purchase stops unlocking letters.

ED&EU LTD, company number SC866978. See also our terms.